COVID-19 Resource Page
We’re here to support our Ambit family.
The health and well-being of our Ambit family, Customers, Consultants and employees, is always our primary concern. We’re committed to remaining flexible and responsive to the needs of our community and are taking additional steps to provide relief during this uncertain time.
Payment Flexibility
Please contact us at (877) 282-6248 if you need more time to pay. We can work with you on a deferred payment plan. As always, you can check your account and pay your bill anytime in MyAmbit Account.
Payment Assistance
If you or someone you know needs bill payment assistance, additional support is available by calling 2-1-1 or visiting 211texas.org and searching for ‘Electricity Bill Assistance’ to find programs in your area.
Texas Rent Relief Program
Texas Rent Relief, a new state of Texas program, is accepting applications beginning at 8:00 a.m. on February 15, to help Texas renters affected by the pandemic pay their rent and utility bills, including past-due and up to three months of expected expenses. Those who have incomes at or below 50% of the area median income or who are unemployed will receive priority, especially if they apply by February 28. To learn more and apply, visit TexasRentRelief.com or call (833) 989-7368, Monday through Saturday, from 8:00 a.m. – 6:00 p.m.
Tips and Tools
Because your family may be spending more time at home right now, you can keep up-to-date with your electricity usage by creating an online account and downloading our app for iPhone or Android. You can also find easy ways to use less electricity and save on the Spark blog.
Non-Texas Customer Support
For our Customers outside of Texas, billing is handled by your local delivery provider. Because each provider has its own policy for those needing billing assistance, please contact your delivery provider directly for more information.
Independent Consultant COVID-19 Policy
As of March 18, 2020, we’ve directed all of our Independent Consultants in the U.S. and Canada to immediately halt all in-person marketing of the Ambit Opportunity to avoid unnecessary social contact. This includes performing any Business Presentations or in-person sales meetings at this time and remind you that not following emergency requirements can result in fines or even loss of the ability to sell electricity and/or natural gas. It’s critical that you also comply with any decrees or regulations enacted by national, state and local governments during the COVID-19 (coronavirus) outbreak.
We are closely monitoring the various emergency rules, laws and regulations developing to address this unique health issue and will do our best to keep you informed.
Independent Consultant COVID-19 Support
Even during this difficult time, the power of our company and Consultants means a bright future lies ahead. That means doing our part to help curb the spread of COVID-19. This includes:
- Work - For both Consultants and employees, we are supporting social distancing practices like video conferencing, using email and social media and phone calls to conduct business. As you work your Ambit business, continue to comply with our ongoing prohibition against in-person marketing, as well as any decrees or regulations applicable to you.
- Powerful Resources - We continue to provide resources through PowerZone, Ambit U, the MyAmbitBusiness app, our social media channels and the Spark blog. We also encourage you to get involved in the #AmbitWorksTogether initiative to share your remote work business building tips with your fellow Consultants.
- Watch for Updates - Ambit will continue to monitor the situation and will provide you with updates via email, app messages and PowerZone.
We know this global health crisis has caused great concern, anxiety and inconvenience, and your Ambit family is here to help. We thank you for your continued support and for your business as we work together to face this challenge.
