10 Years Strong with the Better Business Bureau

Posted by: Anna | 07/26/2016 at 09:00 AM

10 Years Strong with the Better Business Bureau

In November 2006, less than a year after its launch, Ambit Energy joined the Better Business Bureau of Dallas (BBB). Why was this important for the company’s growth? It’s because the BBB is on your side as a consumer, and an A+ rating means Ambit is recognized for watching out for you. With the company’s 10-year anniversary approaching this fall, it’s a good time to discuss Ambit’s relationship with the BBB, their standards and how they work for consumers.

Ambit’s BBB Accreditation Process

Receiving accreditation with the BBB was an involved process for Ambit Energy. The company was required to submit an application which was then reviewed by BBB staff. In addition to the application, the BBB researched Ambit’s business model and practices and verified that all information presented in the application was true. After the BBB completed its review, the final step in the process was to ensure that Ambit met its Code of Business Practices obligations.

Since being accredited on November 1, 2006, Ambit Energy has maintained ten straight years of continuous accreditation and is A+ rated. In order to maintain these standards, Ambit is committed to putting forth the effort and good faith to consistently resolving any complaints received from Customers.

The review standards we meet to keep our BBB accreditation include:

  • Build Trust
  • Advertise Honestly
  • Tell the Truth
  • Be Transparent
  • Honor Promises
  • Be Responsive
  • Safeguard Privacy
  • Embody Integrity

Ambit’s membership with the Better Business Bureau includes an accreditation fee; however, as part of the BBB’s policy to remain neutral and trustworthy for consumers, it does not evaluate or endorse the services of any company.

Working to Maintain Ambit Energy’s Reliability

In addition to maintaining these accreditation standards set by the Better Business Bureau, we also work closely to align our online presence with our BBB reputation. Ambit participates in the BBBOnline Reliability Seal program, which is why at the bottom right of every page on this site you’ll see the BBB Accredited Business stamp.

Ambit Energy’s goal is to provide unmatched support for our Customers and Consultants alike. MyAmbit Account provides billing, usage and service access to Customers all in one place. Ambit also offers phone support six days a week for our Customers and Consultants. If you ever need assistance getting the best out of your Ambit Energy experience, contact Customer Care or Consultant Support. You are an important part of the Ambit Energy experience.

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