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Hurricane Hanna Assistance and Recovery Resources

Posted by: Javier | 07/28/2020 at 05:00 AM


Hurricane Hanna Assistance and Recovery Resources

If you were impacted by Hurricane Hanna, we’re here to help you in any way we can. We’ve provided helpful resources below or you can call us at (877) 282-6248, Monday – Friday, 8:00 a.m. – 6:00 p.m. CT, or Saturday, 10:00 a.m. – 5:00 p.m. CT.

If you’ve experienced a power outage in the AEP Texas service area, you can follow the latest news from AEP and subscribe to their email alerts for status updates. You can also call AEP Texas at (877) 373-4858. To report an outage in another area, contact your TDU (Transmission and Distribution Utility). You can find your TDU’s outage reporting number on our website.

Payment Flexibility

  • We are offering help to customers affected by Hurricane Hanna. Please call us at (877) 282-6248 if you need payment flexibility. We’re here for you.

Power Outage Resources

  • Never approach a downed power line. Call 9-1-1 immediately.
  • Treat flashing signals or dead traffic lights as all-way stops. Call 3-1-1 to report a traffic signal problem.
  • Turn off and unplug all unnecessary electrical equipment, including sensitive electronics like computers, networking equipment and TVs.
  • To avoid damage from power spikes when power is restored, turn off or disconnect any appliances (like stoves), equipment or electronics you were using when the power went out.
  • Create ambient lighting by strapping a flashlight or head lamp to the top opening of a gallon jug of water.
  • If you’ve lost power for four hours or longer, throw away any food that is above 40° F or that has an unusual odor, color or texture, especially meat, poultry, fish, eggs and leftovers.
  • When it comes to possibly spoiled food, don’t trust your eyes and nose – many foods may look and smell normal, but still harbor bacteria that won’t be destroyed by cooking.
  • Create a temporary freezer by filling your clothes washer with ice and stock it with items that need cooling. The washer keeps the ice cold and water can drain as it melts.

 


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